Its utterly ridiculous!!! People need to know this company can NOT be trusted. Which as explained doesn't work.I am appalled that a company this large has set themselves up so they can't be contacted by phone or e-mail. I tried reaching the sales department who said they can't access my account, I need to go through the contact by e-mail button on the website. The only way to reach them via the website is if you have a paid account which they say I do NOT have- so I cannot contact them via e-mail (you need to be signed into a paid account in order to send the e-mail). The phone number listed under dispute resolution on Paypal has been cancelled. There is no way to reach them regarding this problem. When I tried to reach them for some help on a problem, I discovered they had me down as having a free account. I have been paying Dropbox $11.99 a month via PAYPALfor a PRO Account since 2020. If you need proof of all 56 charges, I can send. They will keep charging me $11.99 a month until I end my relationship with AMEX (unlikely). Please, I am almost begging for your help. Of note, their customer service options are appalling - no email or phone number to call and dispute. I would like them to stop charging my AMEX and issue a refund. It has been 56 months of these charges, resulting in $671.44 in fraudulent charges. They have continued to bill my AMEX for $11.99 a month ever since. On 9/15/18, Dropbox emailed me that they were closing my account due to inactivity.
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